隱私權政策
Privacy Policy
三十秒摘要
THE SHORT VERSION
- 你的照片不會離開這台裝置。相似比對、臉部偵測、品質評分全部在手機本機執行。唯一的例外是你主動下訂實體印製商品時，被你選中的那幾張照片才會上傳，用來完成訂單。
- 我們不做臉部辨識。臉部偵測只用來判斷「這張裡的人臉清不清楚」，結果留在裝置上，我們不建立、不儲存、不傳送任何臉部特徵資料。
- 不登入也能用。登入是為了雲端備份與跨裝置的訂閱權益，不是使用條件。
- 我們不販售你的資料，也不做跨 App 廣告追蹤。使用分析可以在 App 內一鍵關閉。
- 帳號可以刪，而且是真的刪。App 內與這個網頁都能提出。
- Your photos never leave your device. Grouping, face detection and quality scoring all run locally. The one exception: when you place an order for a printed product, the photos you selected are uploaded to fulfil that order.
- We do not do facial recognition. Face detection is used only to judge whether faces in a shot are sharp. Results stay on your device. We never create, store or transmit facial templates.
- You can use the app without an account. Signing in exists for cloud backup and cross-device subscription access — it is not a condition of use.
- We do not sell your data and we do not run cross-app advertising tracking. Usage analytics can be switched off inside the app.
- You can delete your account, and it really is deleted. Available in the app and on this page.
目錄
CONTENTS
- 誰在處理你的資料
- 照片為什麼不離開裝置
- 我們蒐集哪些資料
- 蒐集目的與法律依據
- 我們與誰分享
- 資料存放地點與跨境傳輸
- 我們保存多久
- 你的權利
- 刪除帳號與資料
- 兒童與青少年
- 安全措施
- 本網站與 Cookie
- 政策變更
- 各地區補充條款
- 聯絡我們
- Who processes your data
- Why your photos stay on the device
- What we collect
- Purposes and legal bases
- Who we share with
- Where data is stored and transferred
- How long we keep it
- Your rights
- Deleting your account and data
- Children
- Security
- This website and cookies
- Changes to this policy
- Regional supplements
- Contact us
1誰在處理你的資料Who processes your data
拍簿（Pibook，以下稱「本 App」）由 八西歐科技有限公司 （統一編號 60773047，以下稱「我們」）開發與營運。 就個人資料保護法而言，我們是本 App 個人資料的蒐集者與處理者； 就歐盟一般資料保護規則（GDPR）而言，我們是資料控管者（Controller）。
隱私權相關聯絡信箱：privacy@pibook.app
這份政策說明我們在你使用本 App 與本網站時，如何蒐集、使用、分享與保護你的個人資料。 本 App 與本網站以外的第三方服務（例如你點擊連結後前往的網站）有各自的隱私權政策，不在本政策範圍內。
Pibook (the “App”) is developed and operated by 8CO Technology Co., Ltd. (Taiwan Unified Business No. 60773047, “we”, “us”). For the purposes of the EU General Data Protection Regulation (GDPR) and the UK GDPR, we are the data controller. Under Taiwan’s Personal Data Protection Act (PDPA), we are the collector and processor of your personal data.
Privacy contact: privacy@pibook.app
This policy explains how we collect, use, share and protect your personal data when you use the App and this website. Third-party sites you may reach through links have their own policies and are outside the scope of this one.
2照片為什麼不離開裝置Why your photos stay on the device
這是本 App 最核心的設計決定，不是一句行銷詞。本 App 的所有影像處理 —— 相似照分群、臉部偵測、清晰度與構圖評分、截圖與分類判斷、縮圖產生、 壓縮與轉檔 —— 全部在你的裝置上完成。這些工作不需要伺服器， 我們也沒有為它們建置任何伺服器。
因此：我們的伺服器上沒有你的任何照片或影片，也沒有從照片中萃取出的影像特徵。
關於臉部偵測
本 App 使用裝置端的機器學習模型偵測照片中是否有人臉、人臉是否清晰、眼睛是否張開， 用途只有一個：在一組相似照片中挑出比較好的那一張。 我們不做身分辨識、不建立臉部特徵樣板（face template）、 不比對不同照片中的人是不是同一個人， 也不會把任何臉部相關資料傳出裝置。偵測結果只存在你手機本機的資料庫中， 解除安裝 App 即隨之消失。
兩個必須說明的例外
例外一：你下訂實體印製商品時。 如果你在 App 內購買相片書、明信片等需要印製的實體商品， 你為該筆訂單所選擇的照片會被上傳到我們的伺服器，交付印製廠商完成製作。 這是履行你所下訂單的必要行為，除此之外我們不會將它們用於任何其他目的。 訂單完成後的保存期間請見第 7 節。
例外二：把座標變成地名時。 如果你的照片含有 GPS 座標，且你使用了依地點瀏覽的功能， 本 App 會呼叫你裝置作業系統內建的地理編碼服務，把座標換成可讀的地名。 這個查詢由 Apple 或 Google 處理，適用它們各自的隱私權政策。 我們不會儲存這些座標，也不會將它們傳送到我們的伺服器。
This is the App’s central design decision, not a marketing line. All image processing — similar-photo grouping, face detection, sharpness and composition scoring, screenshot and category classification, thumbnail generation, compression and transcoding — happens entirely on your device. None of it requires a server, and we have not built one for it.
As a result: our servers hold none of your photos or videos, and none of the image features extracted from them.
About face detection
The App uses an on-device machine-learning model to detect whether a photo contains faces, whether those faces are in focus, and whether eyes are open. It serves exactly one purpose: picking the better shot out of a group of similar ones. We do not perform identity recognition, we do not build face templates, and we do not match people across photos. No face-related data ever leaves your device. Detection results live only in a local database on your phone and disappear when you uninstall the App.
Two exceptions we must state clearly
Exception 1 — when you order a printed product. If you order a photo book, postcard or other printed item inside the App, the photos you selected for that order are uploaded to our servers and passed to the print partner who manufactures it. This is necessary to fulfil the order you placed; we use them for nothing else. Retention is covered in section 7.
Exception 2 — turning coordinates into place names. If your photos carry GPS coordinates and you use the place-based browsing feature, the App asks your operating system’s built-in geocoding service to convert those coordinates into a readable place name. That lookup is handled by Apple or Google under their own privacy policies. We do not store the coordinates and do not send them to our servers.
3我們蒐集哪些資料What we collect
下表列出本 App 與本網站實際會蒐集的每一類資料。沒有列在表上的，我們就沒有蒐集。
| 類別 | 具體內容 | 什麼時候 |
|---|---|---|
| 匿名安裝識別碼 | App 首次啟動時在本機產生的隨機字串。它不是裝置識別碼，也不含任何可辨識你身分的資訊；解除安裝後重裝會產生新的一組。 | 啟動 App 時（可隨分析功能一併關閉） |
| 帳號資料 | 電子郵件地址、由 Apple 或 Google 提供的使用者識別碼、你選擇提供的顯示名稱。若你使用 Apple 的「隱藏我的電子郵件」，我們收到的是 Apple 提供的中繼轉寄位址，看不到你的真實信箱。 | 只有在你主動選擇登入時 |
| 整理進度備份 （雲端備份，選用） |
照片指紋（由拍攝時間、檔案大小、影像感知雜湊等推導出的單向雜湊值，無法還原成影像）、你裝置系統相簿中的照片編號、各項整理狀態（已整理／待刪除／已壓縮等）、備份裝置代號、平台與 App 版本。 | 登入且開啟雲端備份後，定期自動進行 |
| 訂閱與購買紀錄 | 商品代號、商店交易編號、購買與到期時間、購買平台、權益狀態。我們不會接觸到你的信用卡號、銀行帳號或任何付款憑證 —— 訂閱付款全程由 Apple 或 Google 處理。 | 你購買或還原購買時 |
| 使用分析 （可關閉） |
事件名稱與畫面名稱、App 版本與建置編號、作業系統與版本、裝置機型與記憶體級距、語言、使用天數級距、圖庫規模級距、當機與錯誤報告（含堆疊資訊）、由 IP 位址推得的概略國家或地區。 | 使用 App 時；可於「我的 → 偏好設定」關閉 |
| 畫面互動錄影 （抽樣、可關閉） |
為了了解使用者卡在哪一步，我們會抽樣錄下操作過程。錄影採全面遮罩：所有影像、所有文字、所有原生視圖都以色塊取代，錄下來的只有點擊位置與操作節奏。錄影中看不到任何一張照片，也看不到任何文字內容。每秒最多一張快照。 | 隨使用分析一同關閉 |
| 實體商品訂單 （僅在你下訂時） |
收件人姓名、電話、收件地址、訂單內容與金額、付款方式與付款狀態、物流編號，以及你為該筆訂單選擇的照片。信用卡資料由第三方金流業者直接處理，我們的伺服器不儲存完整卡號。 | 只有在你下訂單時 |
| 客服往來紀錄 | 你寄給我們的信件內容與聯絡方式。 | 只有在你主動聯絡我們時 |
| Category | What it contains | When |
|---|---|---|
| Anonymous install ID | A random string generated locally on first launch. It is not a device identifier and contains nothing that identifies you. Reinstalling produces a new one. | On app launch (switched off with analytics) |
| Account data | Email address, the user identifier supplied by Apple or Google, and a display name if you provide one. If you use Apple’s Hide My Email, we receive only Apple’s relay address and never see your real one. | Only if you choose to sign in |
| Progress backup (cloud backup, optional) |
Photo fingerprints (one-way hashes derived from capture time, file size and perceptual image hashes — no image can be reconstructed from them), the photo identifiers used by your device’s system library, your organising state (reviewed / pending deletion / compressed, and so on), a device key, platform and app version. | Periodically, once signed in with backup enabled |
| Subscription and purchase records | Product ID, store transaction ID, purchase and expiry times, platform, entitlement status. We never see your card number, bank details or any payment credential — subscription payments are handled end to end by Apple or Google. | When you purchase or restore |
| Usage analytics (optional) |
Event and screen names, app version and build, OS and version, device model and memory tier, language, tenure bucket, library-size bucket, crash and error reports including stack traces, and an approximate country or region inferred from your IP address. | While using the app; switch off in Profile → Preferences |
| Session replay (sampled, optional) |
To understand where people get stuck, we sample recordings of interaction. Recording is fully masked: every image, every text run and every native view is replaced by a solid block. What remains is where you tapped and how long you paused. No photo and no text is visible in a recording. At most one snapshot per second. | Switched off together with analytics |
| Physical orders (only if you order) |
Recipient name, phone number, delivery address, order contents and amount, payment method and status, shipment tracking number, and the photos you selected for that order. Card data is handled directly by our payment provider; our servers do not store full card numbers. | Only when you place an order |
| Support correspondence | The content of messages you send us and the contact details you use. | Only if you contact us |
本地通知不涉及伺服器。本 App 的提醒（例如「N 年前的今天」）完全由你的裝置在本機排程， 不經過我們或任何第三方的推播伺服器，也不需要網路。
Notifications involve no server. Reminders such as “on this day” are scheduled entirely on your device. They do not pass through our servers or any push service and need no network.
4蒐集目的與法律依據Purposes and legal bases
| 目的 | 使用的資料 | GDPR 法律依據 |
|---|---|---|
| 提供帳號、雲端備份與跨裝置還原 | 帳號資料、整理進度備份 | 履行契約 |
| 判斷你是否擁有 Premium 權益、防止重複領取 | 帳號資料、訂閱與購買紀錄、匿名安裝識別碼 | 履行契約 |
| 處理與出貨實體商品訂單、開立憑證 | 訂單資料、你選擇的照片 | 履行契約／法定義務 |
| 改善產品、找出當機與效能問題 | 使用分析、畫面互動錄影 | 同意（App 內可隨時撤回） |
| 防止詐欺、濫用與異常退款 | 訂閱與購買紀錄、匿名安裝識別碼 | 正當利益 |
| 回覆客服詢問 | 客服往來紀錄 | 正當利益／履行契約 |
| 遵循稅務、會計與消費者保護法規 | 訂單與購買紀錄 | 法定義務 |
| Purpose | Data used | GDPR legal basis |
|---|---|---|
| Providing accounts, cloud backup and cross-device restore | Account data, progress backup | Performance of a contract |
| Determining Premium entitlement and preventing duplicate claims | Account data, purchase records, install ID | Performance of a contract |
| Fulfilling and shipping physical orders, issuing invoices | Order data, the photos you selected | Contract / legal obligation |
| Improving the product, diagnosing crashes and performance | Usage analytics, session replay | Consent (withdrawable in-app) |
| Preventing fraud, abuse and refund abuse | Purchase records, install ID | Legitimate interests |
| Answering support enquiries | Support correspondence | Legitimate interests / contract |
| Complying with tax, accounting and consumer law | Order and purchase records | Legal obligation |
我們不會將你的個人資料用於自動化決策或剖析（profiling）以產生對你有法律效果的結果， 也不會販售你的個人資料，或將其提供給廣告網路做跨 App 追蹤。本 App 不含任何廣告。
We do not use your data for automated decision-making or profiling that produces legal effects concerning you. We do not sell your personal data or supply it to advertising networks for cross-app tracking. The App contains no advertising.
6資料存放地點與跨境傳輸Where data is stored and transferred
帳號、備份與訂單資料存放於 Supabase 位於新加坡的 Amazon Web Services 機房。 使用分析資料由 PostHog 處理，存放於美國。
如果你位於歐洲經濟區、英國或瑞士，你的資料可能被傳輸到這些地區以外的國家。 這類傳輸依據歐盟執委會核准的標準契約條款（Standard Contractual Clauses） 進行，並輔以適當的技術與組織保護措施。你可以來信索取相關傳輸機制的說明。
Account, backup and order data are stored in Supabase’s Amazon Web Services region in Singapore. Usage analytics are processed by PostHog and stored in the United States.
If you are in the EEA, the UK or Switzerland, your data may be transferred outside those areas. Such transfers rely on the European Commission’s Standard Contractual Clauses, supported by appropriate technical and organisational safeguards. Write to us for details of the mechanism used.
7我們保存多久How long we keep it
| 資料 | 保存期間 |
|---|---|
| 帳號資料 | 帳號存續期間。刪除帳號後 30 日內自所有正式系統移除，備份媒介上的殘留副本最遲於 90 日內覆寫。 |
| 整理進度備份 | 只保留每位使用者最近的少數幾份，較舊的自動清除。刪除帳號時一併刪除。 |
| 訂閱與購買紀錄 | 依台灣稅捐稽徵與商業會計相關法令，交易憑證自帳務發生年度起保存 5 年。此部分不因帳號刪除而移除，但會與你的帳號解除連結，僅保留法定必要欄位。 |
| 實體商品訂單與收件資訊 | 同上，保存 5 年。訂單所上傳的照片於製作完成並確認到貨後 90 日內刪除（保留此期間是為了處理重印與退換貨）。 |
| 使用分析 | 最長 24 個月，之後自動刪除或彙總為無法識別個人的統計數字。 |
| 畫面互動錄影 | 最長 90 日。 |
| 客服往來紀錄 | 結案後 2 年。 |
| Data | Retention |
|---|---|
| Account data | For the life of the account. Removed from all production systems within 30 days of deletion; residual copies on backup media are overwritten within 90 days at the latest. |
| Progress backups | Only the most recent few per user are kept; older ones are pruned automatically. Deleted with the account. |
| Subscription and purchase records | Taiwanese tax and accounting law requires transaction records to be kept for 5 years from the accounting year. These survive account deletion but are unlinked from your account, retaining only the fields the law requires. |
| Physical orders and delivery details | As above, 5 years. The photos uploaded for an order are deleted within 90 days of confirmed delivery (that window exists to handle reprints and returns). |
| Usage analytics | Up to 24 months, then deleted or aggregated into non-identifying statistics. |
| Session replay | Up to 90 days. |
| Support correspondence | 2 years after the case closes. |
8你的權利Your rights
不論你身在何處，你都可以要求我們：
- 查詢與閱覽我們持有的你的個人資料，並取得副本；
- 更正不正確或不完整的資料；
- 刪除你的資料（法律要求我們保存者除外，見上節）；
- 限制或反對特定處理，包括隨時關閉使用分析；
- 攜出你的資料，以結構化、常用且可機器讀取的格式取得；
- 撤回同意，且不影響撤回前依同意所為處理的合法性。
最快的方式是在 App 內操作：使用分析的開關在「我的 → 偏好設定」， 刪除帳號在「我的 → 帳號」。其餘請來信 privacy@pibook.app， 我們會在收到後 30 日內回覆；情況複雜時最多延長 30 日，並會事先告知你。 我們不會因為你行使權利而對你差別待遇或降低服務品質。
為保護你的資料，我們可能需要先確認提出請求的人確實是你 —— 通常是請你以帳號註冊時的同一個電子郵件地址來信。
Wherever you are, you may ask us to:
- access the personal data we hold about you and receive a copy;
- correct data that is inaccurate or incomplete;
- delete your data (except where law requires us to keep it — see above);
- restrict or object to certain processing, including switching analytics off at any time;
- port your data in a structured, commonly used, machine-readable format;
- withdraw consent, without affecting the lawfulness of processing before withdrawal.
The fastest route is in the App: the analytics switch is in Profile → Preferences, and account deletion is in Profile → Account. Otherwise write to privacy@pibook.app and we will respond within 30 days, extendable by a further 30 days for complex requests with prior notice to you. We will not discriminate against you or degrade your service for exercising these rights.
To protect your data we may first need to verify that the request really comes from you — usually by asking you to write from the same email address your account uses.
9刪除帳號與資料Deleting your account and data
你可以隨時刪除帳號，兩種方式效力相同：
- 在 App 內：「我的 → 帳號 → 刪除帳號」，長按確認後立即執行。
- 在網頁上：前往帳號刪除說明頁提出申請。
詳細的「會刪掉什麼、會留下什麼、多久完成」列在該頁上。 刪除帳號不會刪除你手機裡的照片 —— 那些從一開始就只在你的裝置上。
You can delete your account at any time. Both routes have the same effect:
- In the App: Profile → Account → Delete Account, confirmed with a press-and-hold.
- On the web: submit a request from the account deletion page.
Exactly what is deleted, what is retained and how long it takes is set out on that page. Deleting your account does not delete the photos on your phone — those were only ever on your device to begin with.
10兒童與青少年Children
本 App 不以未滿 13 歲的兒童為對象，我們也不會在知情的情況下蒐集其個人資料。 若你位於歐洲經濟區，且未滿當地法律規定的資料處理同意年齡（依成員國規定為 13 至 16 歲）， 請在法定代理人同意後再使用本 App。 若我們發現已在未取得必要同意的情況下蒐集了兒童資料，將盡速刪除。 家長或監護人若認為孩子未經同意提供了個人資料，請來信 privacy@pibook.app。
The App is not directed at children under 13, and we do not knowingly collect their personal data. If you are in the EEA and below your country’s age of consent for data processing (13–16 depending on the member state), please use the App only with your guardian’s consent. If we learn we have collected a child’s data without the necessary consent, we will delete it promptly. Parents and guardians who believe a child has provided personal data may write to privacy@pibook.app.
11安全措施Security
- 所有網路傳輸一律使用 TLS 加密。
- 資料庫層採用列級安全性（Row Level Security）—— 每位使用者在資料庫層級就只讀得到自己的資料，不倚賴應用程式端的檢查。
- 登入憑證存放在裝置作業系統的安全儲存區（iOS 鑰匙圈／Android Keystore），不與一般 App 資料放在一起。
- 後端具有最高權限的金鑰只存在於伺服器環境變數中，從不隨 App 發佈。
- 購買憑證一律在伺服器端向 Apple 或 Google 驗證簽章後才生效，不接受用戶端自行宣稱。
即便如此，沒有任何系統能保證絕對安全。若發生危及你權益的個人資料事故， 我們將依法通知你與主管機關（於歐盟境內為知悉後 72 小時內）。
- All network traffic uses TLS.
- The database enforces row-level security, so each user can read only their own rows at the database layer rather than relying on application checks.
- Sign-in tokens are held in the operating system’s secure store (iOS Keychain / Android Keystore), separate from ordinary app data.
- Highly privileged backend keys exist only in server environment variables and never ship with the App.
- Purchase receipts are verified server-side against Apple or Google signatures before any entitlement is granted; client claims alone are never trusted.
No system can be guaranteed absolutely secure. If a personal data breach occurs that affects your rights, we will notify you and the relevant supervisory authority as required by law (within 72 hours of becoming aware, in the EU).
12本網站與 CookieThis website and cookies
本網站是靜態網頁，不使用任何追蹤 Cookie，也沒有分析或廣告程式碼。 我們只會在你的瀏覽器本機儲存一項偏好：你選擇的顯示語言。 這項資料不會離開你的瀏覽器，也不會被我們讀取。 網站字型由 Google Fonts 提供，載入字型時你的瀏覽器會向 Google 發出請求， 該請求適用 Google 的隱私權政策。
This site is static and uses no tracking cookies, analytics or advertising code. The only thing stored locally in your browser is the display language you chose; it never leaves your browser and we cannot read it. Web fonts are served by Google Fonts, so loading them makes a request to Google, subject to Google’s privacy policy.
13政策變更Changes to this policy
我們可能因功能調整或法規變動而更新本政策。頁面頂端一律標示最新的生效日期與版本。 若變更重大影響你的權利（例如新增蒐集項目、變更處理目的）， 我們會在生效前至少 30 日於 App 內明顯處通知你； 涉及需經同意的處理，會另行徵得你的同意。 我們會保留歷史版本，你可以來信索取。
We may update this policy as features or laws change. The current effective date and version are always shown at the top. Where a change materially affects your rights — new categories of collection, or a new purpose — we will give prominent in-app notice at least 30 days before it takes effect, and will seek fresh consent where consent is the basis. Previous versions are archived and available on request.
14各地區補充條款Regional supplements
台灣：個人資料保護法告知事項
依個人資料保護法第 8 條，特此告知：
- 蒐集機構：八西歐科技有限公司
- 蒐集目的：資訊與通訊服務（代號 135）、消費者、客戶管理與服務（090）、網路購物及其他電子商務服務（148）、契約或類似契約之關係（069）、調查、統計與研究分析（157）。
- 個人資料類別：識別類（C001 辨識個人者、C003 政府資料中之辨識者不適用）、特徵類（不適用）、社會情況（C038 職業不適用）、財務細節（C081 帳戶或契約），實際範圍以本政策第 3 節所列為準。
- 利用期間：如本政策第 7 節所述。
- 利用地區：台灣、新加坡、美國，以及本政策第 5 節所列服務提供者所在地。
- 利用對象與方式：本政策第 4、5 節所述之目的與對象，以自動化機器或其他非自動化方式利用。
- 你的權利：依同法第 3 條，你得向我們查詢、請求閱覽或製給複製本、請求補充或更正、請求停止蒐集處理利用、請求刪除。行使方式見本政策第 8 節。
- 不提供的影響：你可以選擇不提供個人資料。若不登入，仍可使用本 App 的核心整理功能，但無法使用雲端備份、跨裝置權益還原與實體商品訂購。
歐洲經濟區、英國
你有權向所在地的個人資料保護主管機關提出申訴。 我們目前未於歐盟境內設有機構；若日後依 GDPR 第 27 條須指定歐盟代表，將於本頁公告。
美國加州
我們不曾、也不會「販售」或「分享」加州消費者隱私法（CCPA／CPRA）定義下的個人資訊。 加州居民享有知情、刪除、更正與不受差別待遇的權利，行使方式與本政策第 8 節相同。
Taiwan — PDPA notice
This section is the notice required by Article 8 of Taiwan’s Personal Data Protection Act: the collecting entity is 8CO Technology Co., Ltd.; the purposes are information and communication services (code 135), customer management and service (090), online shopping and e-commerce (148), contractual relationships (069) and research and statistical analysis (157); the categories, retention periods, territories, recipients and your rights are as set out in sections 3 to 8 above. You may decline to provide personal data: without signing in you can still use the App’s core organising features, but not cloud backup, cross-device entitlement restore or physical product orders.
EEA and United Kingdom
You have the right to lodge a complaint with your local supervisory authority. We currently have no establishment in the EU; should an Article 27 representative become required, it will be published on this page.
California
We have never “sold” or “shared” personal information as those terms are defined by the CCPA and CPRA, and we will not. California residents have rights to know, delete, correct and not be discriminated against; exercise them as described in section 8.
15聯絡我們Contact us
隱私權相關事宜：privacy@pibook.app
一般支援：support@pibook.app
公司登記地址可於經濟部「商工登記公示資料查詢服務」（findbiz.nat.gov.tw）以統一編號 60773047 查詢。
我們會在收到來信後 7 個工作日內初步回覆，並於 30 日內完成處理。
Privacy matters: privacy@pibook.app
General support: support@pibook.app
Our registered address is on public record and can be looked up by Unified Business No. 60773047 at Taiwan’s Ministry of Economic Affairs business registry (findbiz.nat.gov.tw).
We acknowledge messages within 7 business days and complete handling within 30 days.